Privacy policy

Last Updated: August 18, 2025


General

This Privacy Policy outlines how SlumbaPak Pty Ltd (“SlumbaPak,” “We,” or “Us”) collects, uses, discloses, and safeguards your Personal Information. We are committed to protecting your privacy and handling your Personal Information and Sensitive Information (as defined in the Australian Privacy Act 1988 (Cth)) in compliance with the Australian Privacy Principles (APPs) and in an open and transparent manner. This policy applies to all Personal Information collected from customers, suppliers, business partners, and other individuals interacting with SlumbaPak.


We aim to make this policy clear and accessible. If you have questions about how we use your Personal Information, please contact us at hello@slumbapak.com. We recommend reviewing our separate Cookie Policy for details on our use of cookies and similar technologies. This Privacy Policy may be updated periodically, and significant changes will be communicated via email or our website (www.slumbapak.com). Please check regularly for updates.


What Personal Information Do We Collect?

We collect the following categories of Personal Information:

  • Personal and Contact Details: Name, shipping/billing address, email address, phone number.

  • Account Details: Username, password (encrypted).

  • Purchase Details: Date of purchase, product type (e.g., SlumbaPak Little Explorer or SlumbaPak Adventurer).

  • Marketing Preferences: Whether you’ve opted in or out of newsletters or surveys.

  • Device Information: IP address, browser settings, operating system, time zone.

  • Interaction Details: Correspondence with customer service, feedback, or uploaded images (e.g., for warranty claims).


When you make a purchase, payment details are processed directly by our third-party payment providers (e.g., PayPal, Stripe). SlumbaPak does not collect or store your payment details, and this Privacy Policy does not apply to their processing activities. Please refer to the payment provider’s privacy policy for details.

We collect Personal Information directly from you when you:

  • Create an account or register a product on www.slumbapak.com.

  • Make a purchase or fill out forms (e.g., at events or online).

  • Contact customer service or provide feedback.

  • Participate in surveys, promotions, or community hub activities.


You may also provide Personal Information about others (e.g., alternative shipping addresses). It is your responsibility to ensure those individuals consent to the disclosure. We may receive limited Personal Information from third parties (e.g., social media platforms) with your consent or as permitted by law.


How Do We Use Your Personal Information?

We process your Personal Information for the following purposes:

  • Contract Performance: To process, fulfill, and manage your orders, including shipping and returns.

  • Customer Service: To respond to inquiries, provide support, and handle warranty claims.

  • Marketing and Personalization: To send newsletters, offers, or personalized content (with your consent) and analyze preferences to improve our services.

  • Administration: To maintain records, process payments, and manage our operations.

  • Quality and Improvement: To enhance our products, website, and customer experience through analytics and feedback.

  • Legal Compliance: To meet legal obligations, prevent fraud, and ensure safety.


We process your Personal Information based on legitimate interests (e.g., improving products, maintaining customer relationships, preventing fraud), your consent (e.g., for marketing), or to fulfill contractual or legal obligations.


Who Do We Share Your Personal Information With?

We share your Personal Information only as described below and in compliance with applicable laws:

  • Group Companies: For administrative purposes or to provide comprehensive services.

  • Third-Party Service Providers: For payment processing (e.g., PayPal), shipping (e.g., Australia Post, DHL), analytics (e.g., Google Analytics), or marketing (e.g., Klaviyo), under strict data protection agreements.

  • Authorities: To comply with legal obligations, court orders, or to prevent/prosecute criminal activities.

  • Business Partners: With your consent, for collaborations or promotions, or in case of mergers/restructuring.


We do not sell your Personal Information or share it with third parties for their marketing purposes without your explicit consent.


How Do We Protect Your Data?

We implement technical and organizational measures to protect your Personal Information against loss, theft, or unauthorized access, including:

  • Secure servers with 256-bit SSL encryption for online transactions.

  • IT security policies and staff training.

  • Regular security updates to address technological advancements.


In case of a data breach, we follow our Data Breach Response Plan, which includes assessing the breach, containing it, and notifying affected individuals or authorities if an Eligible Data Breach occurs, as required by the Privacy Act.


International Data Transfers

Your Personal Information may be stored or processed in countries where SlumbaPak or its partners operate, such as the United States. We ensure adequate safeguards, such as Standard Contractual Clauses or equivalent agreements, to protect your data in countries without equivalent privacy protections. For EU residents, we comply with GDPR requirements for cross-border transfers.


How Long Do We Retain Your Personal Information?

We retain your Personal Information only as long as necessary for the purposes outlined above, such as fulfilling orders, providing services, or meeting legal obligations (e.g., tax records). Typically, Personal Information is retained for up to 7 years from your last transaction or interaction with us, unless otherwise required by law. After this period, data is deleted or anonymized.


Your Privacy Rights

Under the Australian Privacy Principles and, where applicable, GDPR, you have the right to:

  • Access an overview of your Personal Information we hold.

  • Request rectification or erasure of your Personal Information.

  • Restrict or object to processing of your Personal Information.

  • Request data portability.


To exercise these rights, contact us at hello@slumbapak.com. If you have an account, you can manage some details directly. We may request additional information to verify your identity. You may also withdraw consent for specific processing (e.g., marketing) at any time by contacting us or unsubscribing via email links, though this does not affect prior processing.


Complaints

If you have concerns about our handling of your Personal Information, please contact us at hello@slumbapak.com. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or, for EU residents, your local Data Protection Authority.


Are You Obligated to Provide Personal Information?

Providing certain Personal Information (marked with an asterisk [*] on forms) is necessary to complete purchases, create accounts, or receive services. If you choose not to provide this information, we may be unable to fulfill your request. Optional fields (not marked with *) are voluntary, and providing them implies consent for processing.


Profiling and Cookies

We may use profiling to personalize your experience, combining data such as purchase history, browsing behavior, or demographics to tailor content, offers, or ads. This is done only with your consent or based on legitimate interests (e.g., improving user experience). For details on cookies and tracking technologies, see our Cookie Policy. You can opt out of personalized marketing by contacting hello@slumbapak.com.


Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at: 


SlumbaPak Pty Ltd
Email: hello@slumbapak.com
Phone: +1 213 279 9123 / +61 7 442 87236


Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on www.slumbapak.com with the revision date. Significant changes will be communicated via email or website notifications. This policy applies to all Personal Information we hold, including data collected before or after updates.