How to return a product
Changed your mind about a purchase? You have 60 days from your purchase date to return your items – no questions asked.
Simply ensure they are unused and in their original packaging. This policy extends to promotional and Certified Refurbished items as well.
Please contact our Customer Service team using the contact form, or email us at hello@slumbapak.com and we'll help you out with your return.
Frequently asked questions
What are the conditions to return a product?
The product must not be used and must be returned in the state you received it (no damage, scratches, with original labels, using instructions, guarantee leaflets and other hangtags and wrappings) preferably to be returned in the original packaging to prevent damage while in transit.
We will take into consideration that you might have already taken the product out of the box. We understand you want to check if it meets your expectations. However, if any damage to the product is observed upon return, please note that SlumbaPak reserves the right not to pay the full refund.
What is the status of my return?
You can track your order by logging into Slumbapak-returns.com and entering your order number and post code/email address. If you select the tracking number for the return label you created you will be able to track your return order. Once received by our warehouse, the refund process will start.
When will I get my refund?
The refund process will start once we have received the returned product. It usually takes 5 to 10 days for us to process the refund and for you to receive payment The refund will always be paid to the same payment method used to place the order.
How to exchange a product?
Unfortunately, we don't have a process in
place to support product exchanges yet.
Did you change your mind? You can return the product to us within 60 days from the purchase date and follow our standard Returns process.
Once we have received the returned product, we will process your refund to the payment method you used while placing the order. After that, you can choose your desired product and place a new order at Slumbapak.com.
Making an Impact with Every Journey
At SlumbaPak, we believe every family journey should create a positive ripple effect. We proudly donate a portion of every sale to Save the Children, a globally respected nonprofit working tirelessly to improve children's lives through essential education, healthcare, and protection programs.
By choosing SlumbaPak, you're helping deliver vital services to vulnerable children, empowering them to reach their full potential. Check out their amazing work here – we're incredibly proud to support them.
Your purchase does more than enhance family travel with added safety and comfort; it helps give children everywhere the opportunity to learn, grow, and thrive.