Return or Refunds
If you are not 100% satisfied with your purchase, you have 60 days from your purchase date to return your items – no questions asked. Simply ensure they are unused and in their original packaging. This policy extends to promotional and certified Refurbished items as well. Please note that the 60-day return policy does not apply to items purchased during a clearance sale. For assistance, email us at hello@slumbapak.com and we'll help you out with your return.
The product must not be used and must be returned in the state you received it (in damage, air, holes, tears, refund will be rejected). Items (including electronics, garments textiles and other hangings and wrappings) preferably to be returned in the original packaging to prevent damage while in transit.
We will take into consideration that you might have already taken the product out of the box. We understand you want to check if it is the right product for you. However, we expect the product to be returned in its original state. We will be happy to give you the full refund.
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, you'll be refunded on your original payment method. Please allow 5-10 business days for the refund to appear, and entering your order number and post code/email address. If you select the tracking number for the return label you used you will be able to track your return order. Once received by our warehouse the refund process will start.
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days. If you haven't received your refund yet, please check your bank account again. If you've done all of this and still have not received your refund, please contact us at hello@slumbapak.com.
To return a product, please email us at hello@slumbapak.com with your order number and the reason for the return. We will provide you with a return shipping label and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds are processed using the original method of payment. If you made your purchase using a credit/debit card (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Afterpay (Australia only), all payments will be refunded to the original payment method.
If you need to exchange an item for a different size or color, the fastest way is to return the item you have and make a separate purchase for the new item. Alternatively, you can email us at hello@slumbapak.com for assistance with exchanges.
Did you change your mind? You can return the product to us within 60 days from the purchase date and follow our standard Returns process.
Refunds are typically processed within 5-10 business days after we receive and inspect your returned item. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Order or Payment Related
Refunds will be issued to the original payment method within 5-10 business days of receiving your return. Please note that depending on your bank or credit/debit card provider, it may take additional time for the refund to appear in your account.
If you need to modify or cancel your order, please contact us immediately at hello@slumbapak.com. We process orders quickly, so we can only make changes if your order hasn't been shipped yet.
Yes, we offer Afterpay for customers in Australia, allowing you to split your purchase into 4 interest-free payments.
Yes – all transactions are encrypted and secured. We use industry-standard SSL technology to protect your payment information.
Currently, our checkout system only supports one payment method per order.
Shipping or Delivery Related
We recommend double-checking all information at checkout. If you need to modify your shipping address or contact details after placing an order, please contact us immediately. We can only assist if your order has not yet been dispatched.
We offer various shipping options depending on your location. Shipping costs are calculated at checkout based on your delivery address and order size.
Delivery times vary depending on your location and the shipping method selected. You'll receive an estimated delivery date at checkout and a tracking number once your order ships.
Yes, we ship to select international destinations. International shipping rates and delivery times will be calculated at checkout.
General Questions
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
We're sorry if your item arrived damaged or defective. Please contact us at hello@slumbapak.com with photos of the damage and your order number, and we'll arrange a replacement or refund.
Yes, our products come with a manufacturer's warranty. Please visit our Warranty, Support & Claims page for detailed information.
You can reach our customer support team at hello@slumbapak.com. We aim to respond to all inquiries within 24-48 hours.
Making an Impact with Every Journey
At SlumbaPak, we believe every family journey should create a positive ripple effect. We proudly donate a portion of every sale to Save the Children, a globally respected nonprofit working tirelessly to improve children's lives through essential education, healthcare, and protection programs.
By choosing SlumbaPak, you're helping deliver vital services to vulnerable children, empowering them to reach their full potential. Check out their amazing work here – we're incredibly proud to support them.
Your purchase does more than enhance family travel with added safety and comfort; it helps give children everywhere the opportunity to learn, grow, and thrive.
